Customer Support Technician I/II/III
About The Position
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
Requirements
- Has developed analytical skills and application of scientific methods to perform a variety of activities
- Has good understanding of how the team integrates with others
- Has no supervisory responsibilities
- Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods
- Impacts the quality of own work
- Uses communication skills to exchange of information
- Extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
- Requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Responsibilities
- Performs standard Tier I procedures including wafer measurement.
- Performs preventative maintenance and wet cleans independently.
- Assists senior engineers with corrective maintenance as needed.
- Disassembles, cleans and rebuilds kits as part of kit management quality.
- Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
- Able to diagnose and resolve basic technical problems.
- Strives to perform BKM’s.
- Uses knowledge management systems.
- Follows all IP guidelines.
- Has the ability to represent Applied Materials to the customer.
- Uses good customer service skills at all times while maintaining a professional demeanor.
- Displays respect for the customer by maintaining a neat and orderly work area.
- Demonstrates a positive attitude in less than optimal customer situations.
- Complies with all safety procedures and consistently demonstrates safety as a value.
Benefits
- Supportive work culture that encourages you to learn, develop, and grow your career
- Comprehensive benefits package
- Participation in a bonus and a stock award program, as applicable
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
