Customer Support Technician II (ALD)

Applied Materials•Austin, TX

1d•Onsite

About The Position

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Requirements

Has developed analytical skills and application of scientific methods to perform a variety of activities
Has good understanding of how the team integrates with others
Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods
Impacts the quality of own work
Uses communication skills to exchange of information
Night shift work required

Nice To Haves

Has no supervisory responsibilities

Responsibilities

Performs standard Tier I procedures including wafer measurement.
Performs preventative maintenance and wet cleans independently.
Assists senior engineers with corrective maintenance as needed.
Disassembles, cleans and rebuilds kits as part of kit management quality.
Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
Able to diagnose and resolve basic technical problems.
Strives to perform BKM’s.
Uses knowledge management systems.
Follows all IP guidelines.
Has the ability to represent Applied Materials to the customer.
Uses good customer service skills at all times while maintaining a professional demeanor.
Displays respect for the customer by maintaining a neat and orderly work area.
Demonstrates a positive attitude in less than optimal customer situations.
Complies with all safety procedures and consistently demonstrates safety as a value.