Customer Support Tech I

PHOTRONICS INC • Brookfield, CT

just now • Onsite

About The Position

The Customer Support Technician independently manages customer orders, ensuring accuracy, timeliness, and strong communication throughout the order lifecycle. This role serves as a primary point of contact for customers, delivering updates, addressing issues, coordinating internally to resolve discrepancies, and ensuring a positive customer experience in alignment with Photronics’ standards. The position requires strong organizational skills, the ability to multitask effectively, and sound judgment when balancing competing priorities. This is an on-site position, and we are not open to remote candidates at this time.

Requirements

• Basic computer proficiency
• Strong attention to detail and accuracy
• Effective verbal and written communication skills
• Strong organizational and time management skills
• Basic analytical and problem-solving skills
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Adaptability and willingness to learn new systems and processes
• 0–2 years of experience in customer service.
• High School Diploma, GED, or equivalent work experience.

Nice To Haves

• Technical or semiconductor industry experience strongly preferred.

Responsibilities

• Respond to customer inquiries regarding orders, products, and delivery status in a professional, timely manner.
• Enter, review, update and maintain customer orders within MaskTrac with ensuring accuracy and completeness.
• Review customer orders for discrepancies and coordinate with Production and Engineering teams to resolve issues.
• Maintain accurate customer records and follow established company policies, procedures, and quality standards.
• Collaborate with Sales, Planning, Manufacturing, Shipping, and other internal team to support customer requirements and order fulfillment.
• Escalate non-routine customer concerns or order issues to the appropriate team members.
• Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED