MAGNESCALE-Customer Support-Supply Chain Representative

DMG MORI USA, INC•Irvine, CA

3d•$55,000 - $60,000•Onsite

About The Position

This role is responsible for providing professional communication, ensuring timely and efficient operational activity, and completing miscellaneous administrative duties. The position involves significant logistic coordination, inventory management, and customer support functions. The ideal candidate will exercise discretion and independent judgment, possess strong computer skills, and be able to manage multiple tasks effectively in both an office and warehouse setting.

Requirements

Maintain a high level of professional communications.
Ensure operational activity is executed in a timely and efficient manner.
Complete miscellaneous administrative duties as needed and perform other related responsibilities as required.
Computer Skills: Microsoft Office (Word, Excel, Power Point, and Outlook), especially for Excel or Spreadsheet applications.
Ability to work independently as well as on a team.

Nice To Haves

Bachelor’s Degree preferred.
Previous experience in logistics/supply chain is preferred.
Over 5 years of experience in electrical and mechanical products knowledge or customer call representative is preferred.
Speaking and writing Japanese is not mandatory but to be counted plus.

Responsibilities

Maintain a high level of professional communications.
Ensure operational activity is executed in a timely and efficient manner.
Complete miscellaneous administrative duties as needed and perform other related responsibilities as required.
Receive, review and submit invoices and shipping documents for the importation of Magnescale products.
Ensure the daily shipping plan is created and distributed to multiple origin points nationally.
Pack products correctly and safely for shipping.
Act as a liaison for day-to-day tactical execution between the company, carriers, and customers.
Communicate effectively with multiple operational levels to ensure timely pick-up and delivery of Magnescale products.
Manage stock of products and warehouse inventory under supervisor’s management, checking and reviewing correctness with the database in a timely manner, and maintaining 3S (Sorting, Setting-in-Order, Shining) of the warehouse area.
Assist service representatives and salesmen Administration manager with necessary product information.
Interact with team lead as necessary to ensure on-time deliveries and avoid unnecessary costs.
Utilize company databases effectively to optimize efficiency and be as self-sufficient as possible.
Log all transactions into company databases.
Identify and resolve issues related to product shipments and deliveries.
Manage a multi-line telephone system.
Provide assistance and training to customers on technical information, pricing, and availability of Magnescale product lines.
Ascertain customer information and forward them to the appropriate area for support.
Maintain all logs and reporting documentation as required.
Perform other duties as assigned.
Maintain customer information regarding surveys and record them in the system.
Apply critical thinking in order to manage difficult customer situations.