Customer Support Supervisor

Cintas • Durham, NC

1d

About The Position

The Customer Support Supervisor leads a team providing focused account support to Cintas’ largest customers and most elevated sales partners. The team’s support includes data analytics, prospecting and existing-business support, researching customer concerns, recommending resolutions, and other duties as assigned. The supervisor is responsible for ensuring this support is delivered efficiently and effectively.

Requirements

• High school diploma or GED.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook) and internet/intranet.

Nice To Haves

• Bachelor’s degree in a relevant business discipline.

Responsibilities

• Lead a team providing account support to Cintas’ largest customers and most elevated sales partners.
• Ensure team support is provided efficiently and effectively.
• Oversee data analytics, prospecting and existing-business support, research into customer concerns, and recommended resolutions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits with premiums below the national average.
• Four medical plan options, including one offered at no cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and an Employee Stock Ownership Plan (ESOP).
• Disability, life, and AD&D insurance, 100% company paid.
• Paid time off and holidays.
• Skills development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED