Customer Support Supervisor

Security First Managers • Ormond Beach, FL

9d

About The Position

The Customer Support Supervisor will lead and develop a high-performing team, oversee daily operations, ensure customer service goals are met, handle escalations, and manage payroll. This role requires strong leadership skills, the ability to motivate a diverse team, and a focus on continuous improvement.

Requirements

• High School Diploma or GED
• Two (2) years’ experience in a contact center or customer service supervisory role
• OR an equivalent combination of education, certification, training, and/or experience
• May be required to possess a valid state of Florida driver’s license
• Florida property & casualty (P&C) 220 license or ability to obtain within 1 year of employment
• Insurance industry designations or trade certifications as required

Nice To Haves

• Bachelor’s degree in a related field
• Three (3) years of industry experience in property & casualty (P&C) underwriting or claims or financial services industry
• Prior experience with coaching and training team members
• Bilingual (Spanish / English)

Responsibilities

• Lead and mentor customer support specialists to meet performance goals.
• Monitor team performance and ensure quality standards are met.
• Manage employee schedules and adherence to optimize efficiency.
• Handle escalations, collaborate with cross-functional teams, and resolve issues.
• Oversee team training, timekeeping, and payroll management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED