Customer Support Supervisor - ES

Republic Services•Dixon, CA

About The Position

JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste. PRINCIPAL RESPONSIBILITIES: Works with sales representatives on pricing, scheduling and transportation issues. Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies. Recommends approaches and services to provide customers with exceptional service. Determines work procedures, prepares work schedules, and expedites workflow. Studies and standardizes procedures to improve efficiency. Interfaces with customers and operations to make sure projects are completed as requested. Provides proposals in reply to customer's requests for services. Makes decisions on how to schedule and coordinates transportation services. Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department. Ensures that customer service supports sales representatives in their effort to secure and maintain a client base. Gathers information and completes audits from customers. Partners with attorneys to draft and revise contracts. Create budgets and tracks expenditures. Provides training and guidance to staff to ensure performance goals are established, tracked and achieved. Manages customer service function to ensure smooth and efficient operations. Participates in strategic planning to sustain and grow programs and service. Performs other jo-related duties as assigned or apparent. QUALIFICATIONS Advanced knowledge of Excel, Word, and PowerPoint Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

Requirements

Advanced knowledge of Excel, Word, and PowerPoint
Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
5+ years of hazardous waste management industry experience

Responsibilities

Works with sales representatives on pricing, scheduling and transportation issues.
Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
Recommends approaches and services to provide customers with exceptional service.
Determines work procedures, prepares work schedules, and expedites workflow.
Studies and standardizes procedures to improve efficiency.
Interfaces with customers and operations to make sure projects are completed as requested.
Provides proposals in reply to customer's requests for services.
Makes decisions on how to schedule and coordinates transportation services.
Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
Gathers information and completes audits from customers.
Partners with attorneys to draft and revise contracts.
Create budgets and tracks expenditures.
Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
Manages customer service function to ensure smooth and efficient operations.
Participates in strategic planning to sustain and grow programs and service.
Performs other jo-related duties as assigned or apparent.