Customer Support Supervisor

Lonestar Equipment Solutions•Houston, TX

10d

About The Position

Lonestar Equipment Solutions is a dynamic and rapidly growing organization. We are currently seeking an experienced and motivated Customer Support Supervisor to support the Rental Operations Manager in all daily operations of our Houston-based business. This is an excellent opportunity to be part of an exciting new venture where your skills and expertise will contribute to the company’s success and growth. The ideal candidate will be able to quickly take on-the-job instruction and complete tasks efficiently. As a Rental Operations Supervisor, you will be responsible for keeping track of the big picture, working with leadership and partners to identify areas for improvement, and managing all aspects of your rental coordinators team.

Requirements

College degree in business, management, communications or a related field. Equivalent experience may be considered.
7+ years business experience, ideally in the rental industry.
Management experience in the rental industry strongly preferred.
Knowledge and experience in organizational effectiveness and operations management.
Knowledge of business and management principles and practices.
Knowledge of financial and accounting principles and practices.
Knowledge of project management principles and practices.
Basic information technology skills preferred.
Lifting up to 25 lbs. may be required infrequently.
Must be able to remain in a stationary position 50% of the time.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Nice To Haves

Management experience in the rental industry strongly preferred.
Basic information technology skills preferred.

Responsibilities

Supervise and oversee the team of rental coordinators who provide front-office support for all current and future branches from our Houston headquarters.
Ensure critical functions such as customer service, billing, and dispatching are consistently managed through the implementation and enforcement of effective processes and strategies.
Address escalations as they arise and, on occasion, attend customer meetings to resolve specific concerns or strengthen client relationships.
Recruit, interview, hire, and train new coordinators while overseeing daily workflows in the branch.
Handle employee discipline and terminations in accordance with company policy.
Collaborate with the Rental Director and other leaders to identify inefficiencies, adjust priorities, manage projects and implement cost-saving strategies.
Contribute to long-term planning initiatives that align with the company’s overall goals.
Effectively engage with cross-functional teams across the organization.
Assist in managing procurement and a rebalancing of assets, to include the rental fleet, delivery fleet, repair parts, and repair tools as needed.
Inspire and motivate employees to perform at their best through encouragement and incentive programs.
Recognize opportunities to adapt or shift strategies in response to market changes.
Perform additional tasks as requested by the Director and other leadership.