Customer Support Supervisor

Edmentum

3d • $45,000 - $60,000 • Remote

About The Position

As a Customer Support Supervisor, you will play a pivotal role in leading a high-performing support team dedicated to delivering exceptional service to Edmentum customers. You will drive innovation, foster a culture of continuous improvement, and ensure operational excellence through strategic planning and proactive leadership.

Requirements

• You have a bachelor’s degree or equivalent experience.
• You have 2+ years of customer service experience with direct customer contact.
• You are proficient in Microsoft Office and Salesforce CRM.
• You are skilled at interpreting policies, technical documentation, and reports.
• You are an effective communicator, both verbally and in writing.
• You are a leader who sets high standards and motivates others.
• You are customer-focused and committed to delivering exceptional service.
• You are highly organized and excel at planning and prioritizing.
• You are adaptable and thrive in dynamic environments.
• You are efficient in managing time and resources.
• You are willing to take on evolving responsibilities based on business needs.

Responsibilities

• Lead, coach, and mentor a team of customer support professionals to achieve outstanding results.
• Manage workflow and escalations, resolving complex issues for large-scale customers.
• Analyze support data to optimize staffing and enhance customer satisfaction.
• Monitor performance metrics and customer feedback, driving improvements across the team.
• Champion process improvements and deliver ongoing training to support team growth.
• Oversee documentation and reporting to ensure operational transparency.
• Collaborate with cross-functional teams and contribute to strategic initiatives.

Benefits

• medical, dental, and vision insurance with various plan options
• a 401(k) retirement plan with company matching
• a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
• resources to promote wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees