Customer Support Supervisor
About The Position
The Customer Support Supervisor is responsible for supervising the order fulfillment and customer support processes at assigned branch locations. This includes responsibility for executing standard processes to provide a seamless customer experience through order fulfillment, and may include project coordination, service coordination, warehouse and delivery functions. The role is responsible for assisting in the identification, development, and implementation of programs, policies, and procedures that support total customer satisfaction, company profitability, and market share growth. The ideal candidate will have experience managing a customer service or order fulfillment team. This is a full-time hybrid role that works 3 days at our Geneva IL office and up to 2 days remotely.
Requirements
- Experience managing a customer service or order fulfillment team.
Responsibilities
- Supervising the order fulfillment and customer support processes at assigned branch locations.
- Executing standard processes to provide a seamless customer experience through order fulfillment.
- Assisting in the identification, development, and implementation of programs, policies, and procedures that support total customer satisfaction, company profitability, and market share growth.
- Project coordination, service coordination, warehouse and delivery functions.
Benefits
- Full benefits package which includes medical, dental, and vision
- Health savings and flex spending accounts
- Company paid life insurance
- Company paid short/long term disability insurance
- 401k with company match
- 20 paid vacation days
- Paid sick/personal days
- 9 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
