Customer Support Specialist

PTLA Real Estate Group•San Leandro, CA

65d•Onsite

About The Position

This role is responsible for performing sales and leasing activities to meet community revenue and occupancy goals. This includes greeting and qualifying prospects, conducting tours, processing applications, preparing move-in packages, and ensuring a smooth resident move-in. The specialist will also inspect apartments to ensure they are move-in ready and coordinate with the maintenance team for any necessary repairs. A key part of the role involves staying informed about market and competitor conditions, developing and executing marketing strategies, and tracking leasing activities and resident data. The specialist must ensure the community and show units meet company standards for presentation and appeal. They will also follow up with prospects and new residents to ensure satisfaction and execute the lease renewal program. Additionally, the role requires responding quickly and courteously to resident concerns, solving problems, and ensuring compliance with Fair Housing and Employment laws. The ability to lead and manage team members is also important. The role may involve working in other local communities within the portfolio.

Requirements

Experience leasing multi-family communities and new constructions
Polished Presentation
Proven Sales Skills
Problem Solving and Conflict Resolution Skills
Ability to multi-task
Strong Verbal and Written Communication Skills
Team Player
Intermediate Computer Skills / Internet Savvy
Experience using property management software; experience with Entrata is a plus
High school diploma, GED or equivalent
Driver's License (Required)
Ability to commute to Walnut Creek, CA 94597 (Required)

Nice To Haves

Bilingual in English and Spanish preferred
Spanish (Preferred)
Ability to Relocate to Walnut Creek, CA 94597 before starting work (Preferred)

Responsibilities

Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours, processing applications, preparing the lease and move-in package, and ensuring a smooth resident move-in.
Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
Develops and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and more.
Track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance needs, ensuring a physically appealing show unit, and preparing the leasing office for daily leasing activities.
Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documents are signed and implemented on time.
Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Adheres to the letter and spirit of Fair Housing and Employment laws. Ensures the same level of compliance from all team members.
Ability to effectively lead and manage team members, fostering collaboration and achieving common goals.
Willing to work on other local communities within the portfolio.