Customer Support Specialist

Sir Speedy, Winston-Salem/High Point NC•High Point, NC

40d•Onsite

About The Position

If you are looking for an opportunity, we’re looking for a Customer Service Representative that is seeking a career – not just another job. We need someone who takes pride in every project and making sure they make our customers look good. Because if our customers aren’t happy, they won’t come back and then we can’t pay you. We are looking for an organized, detailed oriented individual able to thrive in a fast-paced, deadline driven environment. You will be working with an experienced production team and enjoy support from a national network of fellow Specialists. If you have experience in the print/signs/graphics field, like to play with fun technology every day, come and grow with our company and enjoy the benefits of our health insurance, 401K and profit-sharing plans. We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion. If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is Sir Speedy and its independent franchisees. Sir Speedy is a leading industry provider of printing, signs and marketing services, but we’re less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard…and play harder. It’s part of our DNA. With several career paths to choose from – sales, marketing, design, production, operations – no matter the role you choose, you’ll be working in an organization that cares about you. At Sir Speedy you can make a difference.

Requirements

A background in the print/sign industry.
Customer Service experience
Be a good communicator – ask questions, admit mistakes and don’t point fingers.
You must be nice to the people who are our customers and those that you work with even when they don’t deserve it.
Like to work and work while at work.
Be a multi-tasking maniac. We do a lot in a short time.
This is no place for the proactively challenged.
Be willing to jump in and figure things out on your own. No hand holding here.
You must be a life-long learner to work here. Lots to learn and it’s always changing.

Nice To Haves

Experience using estimating Software (Printer’s Plan, PrintSmith, Etc.)

Responsibilities

Greet customers in a courteous manner and gather information for estimating.
Answer the telephone using the company's procedures for incoming calls.
Direct calls appropriately.
Handle routine questions and requests by customers.
Deal with customer complaints and concerns, facilitating satisfactory resolution as quickly as possible.
Serve customers at the front counter.
Process their orders in a timely manner.
Any delays must be reported to management.
Fully utilize the computerized pricing/estimating program.