Customer Support Specialist / Weekend Experience Team
About The Position
AmazingCo creates and delivers real-world experiences across Australia and around the world, including Mystery Picnics, bar hops, kids' birthday parties, wine tours, corporate team days, and date nights. Our mission is to help people live more fulfilling lives, and every booking we support is someone planning a moment that matters to them. We're looking for a casual Customer Support Specialist to look after those customers, especially on weekends, when the experiences are happening and the phone is where the action is. This role involves supporting customers who are mid-adventure, potentially facing unexpected situations, or providing feedback after an experience. The focus is on understanding the situation, taking ownership, and finding a resolution that genuinely fixes the issue for the customer, rather than a standard apology or reflex compensation.
Requirements
- A natural communicator who builds trust quickly, on the phone and in writing
- A first-principles problem solver: you work out what the real problem is before you reach for a policy
- Calm and practical when customers are disappointed, stressed or frustrated
- Organised enough to keep multiple enquiries moving without letting anything drop
- Comfortable making decisions on your feet, and clear on when to check first
- Genuine enthusiasm for experiences and for making someone's day better than they expected
- Weekend availability is essential
- Full working rights in Australia
Nice To Haves
- A background in hospitality, retail or travel where you were the one customers found when something needed sorting
- Experience in events, weddings or group bookings where plans changed and you kept the day moving
- A role where people brought you the difficult situations, because you'd think it through instead of reading from the script
- Any environment where things went wrong at short notice and you were the one who quietly enjoyed putting them right
Responsibilities
- Support customers across phone, email and chat, before, during and after their experiences
- Answer questions and help customers pick the right experience for their group
- Rescue days in real time when something unexpected happens mid-experience
- Turn post-experience feedback into customers won back, with solutions that occasionally surprise people
- Manage multiple open enquiries and follow every one through to done
- Spot recurring issues and flag them so the same problem never trips two weekends in a row
- Work closely with a small, warm weekend team where your judgement matters
Benefits
- Staff discounts across our experience range
- Monthly team building activities and epic End of Year parties
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
