Customer Support Specialist - Mountain Time (MT) / Pacific Time (PT)

Mangomint•United States,

1d•$60,000 - $65,000•Remote

About The Position

At Mangomint, our customers are at the heart of everything we do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.

Requirements

A minimum of 1 year experience in a software support position
The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
The ability to work autonomously while also collaborating effectively within a team
You thrive when tackling complex challenges, even under pressure
A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
Strong written communication skills

Nice To Haves

Experience with salons and spas (or beauty & wellness in general) would be a huge plus

Responsibilities

Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
Collaborate with different teams to identify and resolve technical issues reported by customers
Document and share frequent customer issues and solutions
Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
Work Monday - Friday 9am-6pm Pacific Time (PT) or Mountain Time (MT)