Customer Support Specialist

PostcardMania • Clearwater, FL

6d • Onsite

About The Position

Founded in 1998, PostcardMania is about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Requirements

• Strong computer skills and ability to learn new software quickly
• Professional verbal and written communication skills
• Ability to type at least 40 WPM with accuracy
• Fast learner with a detail-oriented mindset
• Basic knowledge of Microsoft programs (Outlook, Excel, etc.)
• Positive, team-oriented outlook and willingness to help others
• Reliable, responsible, and organized—our customers and team are counting on you
• Comfortable managing and prioritizing multiple tasks at once
• Ability to coordinate information from various sources
• Composed and confident under deadlines or pressure
• Excellent organizational skills with the ability to keep data organized
• Strong ability to multi-task without becoming stressed
• Trustworthy and able to handle confidential information appropriately

Responsibilities

• Handle customer communications regarding onboarding and support for PCM Nurture and storefront/API products (full training provided).
• Deliver clear instructions, follow-ups, and troubleshooting via live chat, email, and phone.
• Guide new users through onboarding steps, including account setup, training calls, and data imports.
• Respond to existing client inquiries, resolve technical or process-related questions, and help customers maximize platform usage.
• Manage VIP accounts with care and urgency.
• Use multiple computer systems, internal software, LiveAgent ticketing, and communication tools.
• Process simple configuration fixes or escalate more complex issues as needed.
• Document recurring customer pain points and suggestions to supervisors to improve service.
• Complete daily administrative and reporting duties, including time and stat tracking.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401(k), Short- and Long-Term Disability, Accident & Critical Illness coverage
• Paid vacation time that increases with longevity
• 6 paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
• Free on-site yoga twice a week
• Free monthly visits from a local chiropractor and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed