Customer Support Specialist- Remote

Pizza Luce•Edina, MN

1d•$25 - $35•Remote

About The Position

Pizza Lucé is seeking a cheerful, experienced, customer-focused Customer Support Representative to serve as the first point of contact for consumers. The role supports customer inquiries about online orders, delivery difficulties, menu information, complaints, and other service-related issues. It requires strong communication, patience, problem-solving skills, and the ability to provide exceptional service while working from home. The position is described as remote and may be full-time or part-time. The representative communicates with customers through email, phone, live chat, or other appropriate channels, and works with restaurant personnel, delivery suppliers, and other departments to resolve customer issues. The role also involves documenting interactions and helping improve service quality while meeting performance targets for response time, customer satisfaction, accuracy, and issue resolution.

Requirements

Good verbal and written communication skills.
Strong interpersonal skills and a customer-focused approach.
Problem-solving, time-management, and organizational skills.
Ability to remain calm and professional when handling difficult customer situations.
General computer skills and familiarity with email and web-based customer-care tools and platforms.
Ability to multitask and prioritize competing tasks in a virtual environment.
Reliable internet connection and a suitable working space.
Experience in customer service, hotels, retail, telephone centers, or a similar field.

Responsibilities

Respond promptly and professionally to customer inquiries by email, phone, live chat, or other appropriate channels.
Assist customers with online purchases, order-status checks, delivery-address issues, and order cancellations or modifications in accordance with business requirements.
Provide information about menu items, ingredients, allergies, promotions, and services using business tools.
Handle customer complaints and service concerns professionally, empathetically, and with a focus on solutions.
Refer conflicts, difficult situations, and repeated complaints to the appropriate authorities.
Document customer interactions, comments, complaints, and corrective measures in the customer service system.
Work with restaurant personnel, delivery suppliers, and other departments to resolve customer issues.
Gather recurring customer questions and help improve service quality.
Protect data security and customer privacy.
Meet performance targets for response time, customer satisfaction, accuracy, and issue resolution.