Customer Support Specialist

Prescott's Med • Victor, NY

10d • $43,000 - $45,000

About The Position

The Customer Support Specialist supports Washer Solutions, a subsidiary of Prescott’s Med, by keeping orders moving smoothly between vendors, technicians, and customers. The role processes sales orders, manages daily purchase order processing and follow-up, maintains accurate sales and work order statuses, coordinates returns and account updates, and provides backup support to the Administrative Support and Fulfillment teams to help ensure continuity and prevent delays across daily operations.

Requirements

• High school diploma or GED.
• 2+ years of experience in customer service, order processing, purchasing, or a similar operations support role.
• Working knowledge of purchase orders, sales orders, and the order-to-delivery process.
• Experience with an inventory or order management system (ERP).
• Proficiency with Microsoft Office, especially Outlook and Excel.

Nice To Haves

• Associate's degree in business or a related field.
• Experience with SOS Inventory or a comparable system.
• Background in parts, service, field technician, or distribution environments.
• Experience managing e-commerce or website orders.

Responsibilities

• Process sales orders, create pick tickets and purchase orders as needed, and ensure purchase orders are processed accurately and on time.
• Monitor open purchase orders daily; update notes on outstanding parts and estimated receipt dates; and resolve pricing discrepancies with Parts Specialists.
• Maintain accurate sales order and work order notes, including order status, tracking information, and estimated delivery dates; update website orders with corresponding information.
• Manage customer and vendor return merchandise authorizations (RMAs) from initial request through credit or replacement.
• Maintain accurate customer and vendor account information, including contact and address updates, and complete required account setup and maintenance documentation.
• Provide backup and coverage for the Administrative Support Specialist and Fulfillment Specialist.
• Assist the General Manager and Director of Operations with projects and other operational needs as assigned.

Benefits

• Paid time off.
• Healthcare insurance, including medical, dental, and vision coverage.
• Accident insurance, critical illness insurance, and hospital indemnity insurance.
• Short-term disability insurance (employee paid) and long-term disability insurance (employer paid).
• 401K plan with company matching.
• Continuous learning and development opportunities, including training, workshops, and certifications.
• Fun and inclusive work environment that celebrates diversity and fosters growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED