Customer Support Specialist

First American Payments Systems • Lenexa, KS

2d • Onsite

About The Position

The Customer Support Specialist is responsible for new and existing client set up and client maintenance. The Specialist is responsible for activities associated with Storefront set up, customer training, escalated customer issues, billing issues and vendor set up. The Customer Support Specialist will own setting up the launch party with the customer and in facilitating it. The Support Specialist is there to set up employees at the customer on new storefronts. Proactively seeks customer feedback and reacts with agility to resolve issues. Provides training and training materials to customers to support successful storefront adoption and follows company guidelines for 60 days post adoption check back Provides support for escalated customer issues (Tier 2, Tier 3). Follows up on any customer issues requiring additional research Investigates and resolves billing issues and monitors receivables.

Requirements

• Bachelors Degree
• 0-2 years of experience
• Must be 18 years of age or older

Nice To Haves

• Bachelors Degree
• 2 years of Customer Service experience

Responsibilities

• New and existing client set up and client maintenance
• Storefront set up
• Customer training
• Handling escalated customer issues (Tier 2, Tier 3)
• Resolving billing issues
• Vendor set up
• Setting up and facilitating the launch party with the customer
• Setting up employees at the customer on new storefronts
• Proactively seeking customer feedback and resolving issues
• Providing training and training materials to customers
• Following up on customer issues requiring additional research
• Monitoring receivables

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off
• Volunteer Time Off
• Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level