Customer Support Specialist / Cashier / Receptionist - F/T- Elkton Ford

HERTRICH Family of Automobile Dealerships • Elkton, MD

21d • Onsite

About The Position

The Hertrich Family of Dealerships is hiring a full-time Customer Support Specialist to support operations at Elkton Ford. This customer-facing role involves answering calls, assisting dealership customers, processing transactions and paperwork, and performing general office work. The position offers a growth opportunity within a third-generation, family-owned dealership group with 24 dealerships, 15 collision centers, and 18 automotive brands.

Requirements

• Strong communication skills by phone and in person.
• Professional, friendly, customer-focused attitude.
• Basic computer skills and ability to learn dealership systems.
• Organized and detail-oriented.
• Reliable, with a strong work ethic.
• Flexible schedule, including evenings and Saturdays.
• High school diploma or GED.

Responsibilities

• Answer and manage a multi-line phone system.
• Greet and assist customers in a friendly, professional manner.
• Accurately process cash and credit card transactions.
• Handle service tickets, customer paperwork, and dealer transactions.
• Perform general office duties, including filing, data entry, and organization.
• Support daily dealership operations as needed.

Benefits

• Competitive wages, with income ranging from $15 to $19+ per hour based on skill.
• Comprehensive medical, dental, life, and vision insurance for the employee and family.
• Short- and long-term disability plans.
• Paid vacation, personal/sick days, and holidays.
• 401(k) plan with employer match.
• Employee purchase discounts.
• Growth potential and room for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED