Customer Support Specialist
About The Position
Join the ScrubaDub Team! Are you passionate about delivering exceptional customer experiences? ScrubaDub Auto Wash Centers, New England's premier car wash, is seeking a dynamic Customer Support Specialist to join our team in Natick, MA. As a 60 year old family business, ScrubaDub is proud to be both a Boston Globe and USA Today Top Workplace! As a Customer Success Specialist, you'll be the friendly helpful face of ScrubaDub, interacting with customers in-person, over the phone and via email. You'll have the opportunity to make a real difference by resolving issues, answering questions, and ensuring customer satisfaction for our many unlimited members and other customers.
Requirements
- Previous experience in customer service, sales, or a related field
- A knack for building strong relationships with customers
- The ability to juggle multiple tasks and prioritize effectively
- A positive and professional attitude
- Excellent written and verbal communication skills
- Proficiency in Gmail, Word, and Excel
- Microsoft Excel: 1 year (Required)
- Microsoft Word: 1 year (Required)
Responsibilities
- Provide top-notch customer service, both in-person and over the phone
- Educate customers about our products and services
- Efficiently troubleshoot and resolve customer concerns
- Maintain accurate customer records in our database
- Stay up-to-date on our evolving products and services
- Assist with our unlimited membership program
- Data entry from different reporting systems
- Small incident report triaging
- Maintain clean and organized office and lounge area
Benefits
- Medical, dental, and vision insurance with employer contributions
- Paid vacation, sick, and holiday time
- Free car washes and discounts on detailing services
- 401(k) plan with a 3% employer match
- Tuition reimbursement and scholarships available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
