Customer Support Specialist

Endries International, Inc.•Lynchburg, VA

6d•Onsite

About The Position

Industrial Products Company/Endries International, Inc., a leading distributor of fasteners and other class "c" commodities and provider of Vendor Managed Inventory (VMI) solutions for original equipment manufacturers (OEM's) worldwide, is seeking an Customer Support Specialist in Lynchburg, VA. If you're looking for a great mix between sales and servicing customers, this might be the role for you! Spend time behind the scenes reviewing pricing, documenting key events in our CRM system, and auditing inventory levels but also get out to the customer site to build relationships and deliver and restock product. This is a full-time position that includes benefits such as medical, dental, vision, and life insurance, generous paid time off, competitive pay, and much more. Apply today!

Requirements

A successful associate will be goal oriented, self-motivated and able to meet deadlines while building and maintaining strong customer relationships
Customer Service experience
Good analytic and organizational abilities required
Attentive to detail
Quick learner
Self-motivated with a strong desire to succeed
Excellent interpersonal and communication skills, both written and verbal
Problem solving and decision making skills
Proficiency in Microsoft Office products with an emphasis in Outlook and Excel

Nice To Haves

Technical and mechanical inclination a plus

Responsibilities

Sales order entry
Purchase order entry
Exceptional customer service while planning and prioritizing the needs based upon the customer
Able to multi task while working in a fast paced environment
Able to communicate effectively and calmly with the guidance of leadership ensuring quality service delivery and client satisfaction
Proven ability to solve account related problems while creating business development opportunities
Basic buying and vendor negotiations are necessary
Knowledge of VMI and Customer Contracts