Overnight Customer Support Specialist - Chesapeake

notifyMD•Chesapeake, VA

2d•Onsite

About The Position

At notifyMD, we believe that exceptional, industry-leading customer service begins from within. It starts by cultivating a workplace culture anchored in genuine support, inclusivity, mutual respect, and compassion. We specialist in delivering seamless, high-quality answering services and tailored call-handling solutions across a diverse spectrum of professional sectors including busy medical practices, property management firms, corporate offices, and legal practices. When our clients need dependable, human-centered communication solutions, they turn to our team because they know every single call will be handled with integrity and care. We are actively expanding our team and seeking empathetic, dynamic, and collaborative team players to join our in-office team in Chesapeake. Whether you bring years of seasoned customer service experience or are eager to step into the field and launch a vibrant new career path, we welcome your application with open arms! Prior call center experience is not required to thrive here. From your very first day, you will participate in a comprehensive, fully paid training designed to equip you with all the tools, techniques, and confidence required to achieve long-term success. We are looking for individuals who want far more than just a place to log hours and collect a paycheck. We offer a vibrant, supportive environment where you can build a stable, deeply rewarding career. At notifyMD, your daily efforts are recognized, your voice is heard, and your professional growth is actively supported every step of the way. If you thrive in a fast-paced setting and are passionate about helping others, we would love to welcome you to our growing family!

Requirements

Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
Comfort navigating Windows-based desktop environments, multi-tasking across software applications, and typing at a minimum speed of 35WPM.
A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.
Ability to commit to a 40-hour workweek consisting of four 10-hour shifts, including one weekend day (Saturday or Sunday) and assigned holidays.
Must be at least 18 years of age.

Nice To Haves

Prior call center experience is not required to thrive here.

Responsibilities

Service as the voice of our clients, handling inbound communication with care, speed, and accuracy.
Handle a steady volume of incoming calls with a warm, empathetic, and professional tone, ensuring every caller feels heard and valued.
Accurately gather essential details from callers; verify key information, and route messages or urgent dispatch request to the appropriate client contacts.
Input caller's records, details, and notes into our internal call-processing system promptly and precisely.
Consistently meet or exceed key operational benchmarks, including schedule adherence, average call wrap-up time, and Quality Assurance (QA) standards.