Customer Support Specialist
Jordan Staffing•Austin, TX
•Onsite
About The Position
We are seeking a detail-oriented Customer Support Specialist to assist with escalation calls for a large internal client. The ideal candidate will have strong communication skills, SAP experience, and the ability to manage multiple priorities in a fast-paced environment.
Requirements
- Minimum 2 years of customer service experience
- Experience handling escalation calls
- SAP billing experience required
- Basic math skills
- Strong computer skills (Excel and Word)
- Ability to organize and prioritize workload
- Strong interpersonal, written, and verbal communication skills
Responsibilities
- Respond to telephone, mail, or fax requests for new orders or service changes
- Provide product, pricing, and delivery information to customers
- Input and maintain customer order information, including purchase orders, sales orders, quotes, invoices, service orders, and work orders
- Print reports and maintain accurate system records
- Perform system inquiries regarding sales order and shipping status
- Provide basic instruction regarding order and delivery status information
- Generate sales order and shipping documents
- Correct billing discrepancies and resolve terms and conditions issues with customers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
