Customer Support Specialist
About The Position
Suss Consulting Inc is seeking a motivated Customer Support Specialist to join our team in Jenkintown, PA. This is a full-time, remote position ideal for an entry-level candidate looking to launch a career in the information technology sector. As a Customer Support Specialist, you will be the first point of contact for our clients, providing timely and effective assistance to ensure a seamless experience with our IT solutions. In this role, you will work remotely, collaborating with a supportive team dedicated to delivering high-quality customer service. You will handle inquiries, troubleshoot basic technical issues, and guide users through our products and services. This position offers a fantastic opportunity to develop your skills in a fast-paced, customer-focused environment while contributing to the success of a growing IT company.
Requirements
- High school diploma or equivalent; a degree in IT, communications, or a related field is a plus
- Strong verbal and written communication skills in English
- Basic understanding of computer systems, software, and troubleshooting
- Excellent problem-solving abilities and attention to detail
- Ability to work independently in a remote environment and manage time effectively
- Customer-centric mindset with a passion for helping others
- Willingness to learn and adapt to new technologies and processes
Nice To Haves
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, Freshdesk) is preferred but not required
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Diagnose and resolve basic technical issues related to our software and services
- Escalate complex issues to the appropriate technical teams while maintaining ownership of the customer experience
- Document all interactions and solutions accurately in our CRM system
- Provide product guidance and best practices to customers to maximize their satisfaction
- Collaborate with team members to improve support processes and resources
- Stay updated on product updates, industry trends, and internal policies
- Assist with onboarding new customers and collecting feedback to enhance service quality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
