Experienced Customer Support Specialist

Boeing•Dallas, TX

5d•Onsite

About The Position

Boeing Distribution, Inc. Boeing Global Services (BGS), Boeing Distribution Systems and Components, is looking for an Experienced Customer Support Specialist to join their team in Dallas, TX. This role is responsible for creating, maintaining, and advancing customer relationships, understanding customer culture and business strategies, and interacting with customers and internal partners through various communication channels. The specialist will ensure customer account health, provide world-class customer support, collaborate with customers to identify needs and recommend solutions, and involve internal partners as needed. They will also develop and deliver presentations, advise customers on order status and changes, and follow up on account-related issues. The role requires using multiple Boeing systems in a fast-paced environment, responding to customer inquiries about Boeing products and services, and facilitating delivery problem resolution. Additionally, the specialist will enter, track, monitor, and coordinate customer material and delivery requirements, including returns. They will also coordinate the collection and processing of supplier and/or customer data related to ordering and delivery of spare parts, provisioning products, or related services. Analyzing customer spare parts requirement inquiries, facilitating responses, and resolving delivery problems are key responsibilities. Finally, the specialist will monitor and share key performance metrics with customers and internal partners, and interface with customers and internal Boeing resources.

Requirements

5+ years of experience in customer support
1+ years of experience developing presentations for and presenting to executive leadership
3+ years’ experience with SAP
Ability to manage multiple and competing priorities
Ability to work and collaborate cross functionally across multiple organizations
Ability for minimal travel domestically and internationally
Must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Nice To Haves

Experience in the Aerospace industry
Sales Force knowledge
Engineering / Technical experience
Account management, customer support experience

Responsibilities

Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
Responsible for customer account health and providing world class customer support.
Collaborate with customers to determine specific needs and recommend potential solutions and involves internal partners as needed.
Develops, prepares and delivers presentations to customers and internal organizations.
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
Use multiple Boeing systems in a fast-paced environment.
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
Responds to customer inquiries and facilitates delivery problem resolution.
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
Coordinates collection and processing and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
Monitors and share key performance metrics with customers and internal partners.
Interfaces with customers and internal Boeing resources.