Customer Support Specialist

KSI Trading Corp • Pompano Beach, FL

1d • Onsite

About The Position

As a Customer Support Specialist, you will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients in the automotive collision repair industry.

Requirements

• Prior experience in customer service or call center environment preferred.
• Excellent communication skills and ability to provide exceptional customer service.
• Bilingual in Spanish is a huge plus.
• Strong attention to detail and ability to multi-task.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong computer skills and proficiency in Microsoft Office Suite.
• Familiarity with automotive parts and repair industry is a plus.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Provide accurate information to customers regarding product details, pricing, and availability.
• Process and manage customer orders and ensure timely delivery.
• Verify customer information, such as addresses, phone numbers, and email addresses.
• Provide exceptional customer service to ensure customer satisfaction.
• Follow up with customers to ensure their needs are met and exceeded.
• Maintain a thorough understanding of the products and services offered.
• Work with the sales team to identify opportunities to upsell products and services.

Benefits

• PTO
• paid holidays
• health, dental, and vision insurance
• a 401(k) with company match
• employer-paid life insurance up to $50,000
• supplemental insurance options
• a $500 employer HSA contribution for those employees enrolled in an HSA-eligible plan
• a $500 employee referral bonus
• access to employee discounts through our healthcare and payroll partners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed