Customer Support Specialist

Paper Transport•De Pere, WI

16d•Onsite

About The Position

This is an opportunity to start a career in transportation and incorporate yourself into the business. We are looking for a detailed-minded candidate to complement our customer service team. Transportation is a very diverse business with many unique challenges. Be part of a team that prioritizes the customer experience and is part of managing our customer’s freight movements throughout the country ensuring we meet their service needs. Schedule shift is a Monday-Friday with a start time of 7:30am or 8:00am.

Requirements

Decisiveness: Have the ability to put things into perspective, weigh all your options, assess all relevant information, and anticipate the outcome, good and bad. Have the ability to know who can help you reach a solution.
Communication: Ability to adjust your tone/style according to your audience, ability to explain complex issues both internally and externally.
Time Management: Have the ability to manage your time to efficiently prioritize tasks while adopting an attitude to take on new tasks and deadlines.
Self-motivation: Having a positive attitude and the initiative to work without constant supervision.
Teamwork: working for our common goal, knowing when to be a leader and when to be a listener. Ability to be perceptive along with receptive to others' needs and responsibilities.
Conflict Resolution: Have strong interpersonal skills and the ability to establish a rapport with others, know how to be persuasive with the ability to stay calm.
Computer Expertise: Must be proficient in Microsoft software; Outlook, Excel, Word, PowerPoint.
Minimum of High School Diploma or Equivalent required

Nice To Haves

Transportation or Customer Service experience a plus

Responsibilities

Build loads for customer orders
214 Updates (EDI)
80% email, 20% phone work
Appointment scheduling and reschedules
Customer website updates
Phone calls to obtain necessary paperwork
Monitoring on-time pickup and delivery. Updating the Customer Service Specialist with this information
Special projects as requested by your manager
Work with team to achieve commercial excellence

Benefits

Bonus plan eligibility, up to 8% of your salary
Health, dental, and vision insurance
Employer contributions to your Health Savings Account
Short term disability and long term disability
100% company paid life insurance
401k Retirement Savings with company match
Paid Time Off and company paid holidays
Drive Your Wellbeing Program (third party nurse partner available at no cost to you)
Financial Counseling Program
Employee Assistance Program
Ongoing training and employee development opportunities
Education Assistance Program for master’s degree.