Customer Support Specialist

Steadily•Overland Park, KS

13d•Onsite

About The Position

Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area. In this role, you’ll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service. There is great advancement opportunity in Client Experience. Every six months as your skills increase, you will receive a $2,500 raise so your compensation will be $82,500 by 18 months. Once you level up into a Senior role, the floor is even higher. We’re looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS.

Requirements

Experience in a customer-focused role with excellent communication skills
Quick to learn new tools and systems; comfortable navigating multiple platforms
Ability to troubleshoot issues independently until fully resolved
Ability to manage a large workload and thrive under pressure

Nice To Haves

1+ years in a customer service or contact center role

Responsibilities

Respond to high volumes of calls and emails from insureds, lenders, and agents
Handle policy servicing requests, including billing inquiries, document requests, and policy changes
Process transactions across multiple carrier systems and maintain accurate records in Salesforce
Manage clerical and administrative tasks related to policy servicing