Customer Support Specialist (В2В, SaaS)

Precoro

4d

About The Position

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings. As we scale, we’re looking for a Customer Support Specialist. You will drive customer satisfaction at scale by taking ownership of incoming inquiries across our global markets. You will be directly responsible for troubleshooting technical cases, maintaining SLAs, and delivering top-tier support that turns everyday users into long-term Precoro advocates.

Requirements

• Previous experience in Customer Support, Client Success, or a client-facing role (preferably in B2B or SaaS).
• Proficient written and oral English.
• Analytical thinking and root cause analysis.
• Detail-oriented approach.
• Strong problem-solving abilities.
• Professional and empathic communication to clearly explain solutions and build positive relationships with customers.
• Ability to manage multiple priorities efficiently.
• Ownership mindset with the ability to take responsibility for customer cases and drive them to resolution.

Nice To Haves

• Hands-on experience communicating with foreign customers.
• Solid working knowledge of Excel.
• Ability to quickly extract key insights and main points from given information.
• Strive for self-development, learning, and continuous improvement.
• Willingness to adapt and thrive in a fast-paced, dynamic environment.
• Ability to handle and diffuse challenging or stressful customer situations with ease.

Responsibilities

• Respond to client queries via chats, emails, video conferences, and phone calls (very seldom).
• Analyze support requests, troubleshoot issues, reproduce and test reported problems, and escalate cases to the appropriate team when necessary.
• Provide customers with accurate, effective, and customer-focused solutions while ensuring a high level of satisfaction.
• Meet established service level agreements (SLAs) and support quality standards.
• Document troubleshooting steps, known issues, and resolutions to maintain an up-to-date knowledge base.
• Gather customer feedback and report recurring issues or feature requests to help improve the product.

Benefits

• Reimbursement for Professional Growth: We invest in your development through courses, conferences, and educational resources.
• Flexible working hours (we care about results, not time tracking)
• 26 paid days off annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed