Customer Support Specialist

Mosquito Joe of Chattanooga•Chattanooga, TN

58d•$15 - $20•Onsite

About The Position

We get it. You have options when it comes to finding a new career. When you put on a Mosquito Joe® uniform, you become part of the family—a group of people committed to excellent customer service and enthusiastic about making the outdoors a place that’s fun for everyone. No experience is needed. We’ll train you so you can have a great career as a customer support Specialist. This job is college student friendly! The duration of a mosquito season varies by location. This allows you to maximize your work/life balance and spend time on other passions. We’re not a standard, run-of-the-mill pest control company. We have it so much better. We only treat outdoor pests like mosquitoes, ticks, and fleas – no crawl spaces, no attics, and no scary sheds to deal with. This truly is one of the best customer service jobs on the planet and if you’re ready to be the first point of contact for customers looking to regain control of their outdoors then you come to the right place.

Requirements

Excellent interpersonal and communication skills
Basic computer skills in various software and web-based applications including having experience with Microsoft Office products.
Strong attention to detail and follow through.
Demonstrated ability to prioritize tasks and manage time efficiently

Nice To Haves

Prior customer service/call center experience is highly desired, but not required
You enjoy playing detective. Every property is different, with different problems to solve.
You value being part of a Team that is like family and are ready to use your excellent communication skills when you have the opportunity.
You enjoy seasonal work. This is the type of job where you work hard for a few months of the year and can do something else the rest of the time.
You excel at organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You enjoy interacting with customers and providing great service.
You have strong communication skills to be able to clearly explaining solutions
You thrive in a face paced, high-volume environment

Responsibilities

First Point of Contact – Handle customer calls/correspondence for service, scheduling, invoicing, and billing inquiries on a daily basis.
Doing It with Style – Bring professionalism by following our Mosquito Joe process and go above and beyond to deliver an unforgettable customer service experience.
Communicating with the Local Office and Field Technicians – Communicates with branch personnel to resolve service and scheduling issues. Close communication with the field technicians to making sure they have the right supplies to service customers.
Brand Ambassador - Manage brand reputation through direct dealings with customers either by phone or email. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.