Customer Support Specialist

NFP Corp • East Providence, RI

8d • Hybrid

About The Position

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• Bachelor’s degree in a relevant field or equivalent years of industry experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in customer support software and tools.
• Ability to work independently and as part of a team.

Nice To Haves

• Experience in the insurance or financial services industry.
• Familiarity with Aon's products and services.

Responsibilities

• Provide excellent customer service and support.
• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues.
• Document customer interactions and resolutions.
• Collaborate with internal teams to ensure customer satisfaction.

Benefits

• 401(k) savings plan with employer contributions
• Employee stock purchase plan
• Medical, dental, and vision insurance
• Various types of leaves of absence
• Paid time off, including 12 paid holidays
• 15 days of paid vacation per year
• Paid sick leave
• Short-term disability and optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Optional personal insurance policies
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee assistance program with free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level