Customer Support Specialist (Extra Services Team)
RateHawk
•Remote
About The Position
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Extra Services Team) to help us keep our clients happy and our operations smooth. We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Requirements
- Upper Intermediate level English proficiency (both spoken and written)
- Kindness, empathy, stress-resistance, politeness, and responsibility
- Ability to learn quickly and stay results-focused
- A functioning computer and microphone
Nice To Haves
- Understanding of the travel business and booking systems is an advantage
Responsibilities
- Manage booking modifications, cancellations, and additional services requests
- Provide expert advice on bookings and our products
- Engage with suppliers, hotels, and clients via email and phone
- Utilize CRM systems and our internal databases efficiently
Benefits
- Remote Work
- Great Team
- Flexible Schedule
- Competitive Salary
- Challenging Tasks
- Continuous Learning
- Perks: corporate discounts on hotels and other services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
