(Native-like English) Customer Support Specialist (Future Openings, remotely)

SupportYourApp•Cleveland, OH

1d•Remote

About The Position

SupportYourApp is seeking skilled Technical Support Consultants to join their talent bench for future remote openings. This is an opportunity to grow with a global leader in Intelligent Support-as-a-Service, partnering with tech companies and industry leaders in over 30 countries since 2010. The role involves working from home within a multicultural, multilingual community, supporting clients in various languages and industries.

Requirements

Native-like/native English
At least 1 year of experience in Customer Support
Excellent problem-solving abilities with a customer-first mindset
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Patient and empathetic approach when supporting frustrated customers and resolving issues
High attention to detail and accuracy in managing customer information
Basic computer skills and ability to work with CRM systems and support tools
Commitment to delivering high-quality customer service and meeting performance targets
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

Experience with Zendesk is a strong advantage
Spanish language skills

Responsibilities

Deliver outstanding customer support via calls, chats and emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

Benefits

Provide services during flexible hours
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements