Customer Support Specialist (Transportation)

Uber Freight•Rogers, AR

6d•Onsite

About The Position

Customer Support Specialist I is a key contributor to our Brokerage operations division. The primary responsibility is to timely and accurately schedule appointments for customer shipments. This is an entry level, individual contributor position that will work at our office in Rogers Monday - Friday. Hourly Rate of Pay: $17.00 - $20.00.

Requirements

High school diploma or GED equivalent
Entry Level, 0-1 years of customer service experience
Strong computer skills
Clear and professional oral and written communication skills, including email etiquette
Detail oriented with a strong focus on accuracy
Able to work overtime if needed

Nice To Haves

Customer service experience within an office environment
Knowledge of the freight industry
Proficiency with Google Workspace or Microsoft Office Suite

Responsibilities

Maintain clear, prompt, and professional communication with shippers, receivers, and internal partners regarding appointment confirmations, delays, and schedule revisions
Utilize facility portals, online scheduling tools, phone, and email to secure and manage dock appointments
Update shipments within the system with accurate appointment times, reference numbers, and facility contact details
Collaborate directly with internal and external partners to resolve scheduling issues and prevent delays