Customer Support Specialist (AI SaaS Platform)

Hire Overseas

7d • Remote

About The Position

We’re looking for a Customer Support Specialist who can deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You’ll handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience. If you enjoy solving problems, communicating clearly, and working inside a product-focused, fast-moving AI environment, this role will fit you well.

Requirements

• 2 to 3 years of experience in customer support, ideally within SaaS or technical environments
• Strong written English with a clear, concise, and customer-centered communication style
• Ability to manage multiple tickets or conversations without losing accuracy
• Comfortable using tools such as Plain, Intercom, Zendesk, or similar support systems
• Tech-curious and able to learn APIs, integrations, or workflow systems quickly
• Submit a short 1–2 minute Loom video introducing yourself and describing your experience supporting SaaS or technical products

Nice To Haves

• Experience supporting developer tools, AI products, or community-based support environments

Responsibilities

• Manage and respond to inbound support requests through email and internal tools
• Provide clear, empathetic, and accurate responses to technical and non-technical users
• Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios
• Escalate complex or urgent issues to product and engineering teams
• Support real-time inquiries inside community spaces such as Discord
• Identify recurring questions, bugs, and product gaps and document them clearly
• Contribute updates to help center articles, troubleshooting guides, and internal documentation
• Provide structured feedback to cross-functional teams on customer sentiment and platform usability
• Work with engineering, product, and operations teams to close support loops
• Share insights that improve onboarding, documentation, and user experience
• Help refine internal support systems, workflows, and templates

Benefits

• Paid in USD (bi-monthly: 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup
• Work inside a forward-thinking AI startup backed by top investors
• Opportunity to support a platform at the forefront of voice automation and AI workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed