Customer Support Specialist - The Toro Company

The Toro Company•Bloomington, MN

17h•$52,000 - $64,000•Hybrid

About The Position

The Customer Support Specialist is a key contributor within The Toro Company’s customer support and supply chain organization. The role manages domestic whole goods customer orders from entry through shipment and invoicing, partnering with customers and cross-functional teams to resolve issues, communicate order status, support on-time delivery, and drive continuous improvement. Success requires problem-solving skills, attention to detail, a customer-first mindset, and an interest in developing expertise in order management, supply chain operations, and customer service. The position supports Toro divisions as the primary contact for multiple accounts. It involves coordinating product availability, allocation, delivery timing, and shipment consolidation; researching and resolving order issues in SAP; maintaining accurate records and customer communications; and reporting order activity, shipment results, recurring issues, and improvement opportunities to management. The role is based in a typical administrative/operations office environment and follows a hybrid work schedule.

Requirements

0–2 years of related experience.
Bachelor’s degree in supply chain, logistics, business, operations, communications, or a related field.
Excellent verbal and written communication skills.
Ability to organize, assemble, and arrange resources to meet goals.
Skilled data-entry and system-navigation abilities.
Ability to remain composed and focused during stressful situations.
Strong interpersonal skills for developing relationships with a wide range of internal and external customers.
Ability to work independently and in a collaborative, team-oriented environment.
Proficiency in Microsoft Office programs, including strong keyboarding skills.
Experience with order-related systems; SAP, product knowledge, and configurations required.
Ability to travel 0–10% domestically and internationally.
Legally authorized to work in the United States; the company is unable to sponsor or take over sponsorship of a visa.

Responsibilities

Manage domestic whole goods customer orders from entry through shipment and invoicing.
Coordinate product availability, allocation, delivery timing, and shipment consolidation to support customer and division shipping goals.
Communicate timely order status and estimated arrival information to distributors, dealers, sales teams, and internal partners.
Partner with Sales, Marketing, Inventory Planning, Distribution Centers, Credit, Transportation, and other teams to resolve order and delivery needs.
Research and resolve order issues in SAP, including holds, product configuration questions, inventory constraints, delivery blocks, and warehouse processing exceptions.
Identify risks that could delay shipment, escalate issues when needed, and recommend practical actions to improve customer outcomes.
Maintain accurate account notes, order records, shared inboxes, procedures, and customer communications.
Support continuous improvement projects using LEAN principles, data, and root-cause problem solving.
Provide management with updates on order activity, shipment results, recurring issues, and improvement opportunities.
Support Toro divisions as the primary contact for multiple accounts.
Complete other tasks and projects as assigned.

Benefits

Competitive salary.
Medical, dental, and vision plans.
401(k).
Casual corporate dress environment.
Complimentary use of the onsite fitness facility at the Bloomington headquarters.
Mental health and financial health resources.
20 hours of paid time to volunteer in the community.
Flexible summer schedule, including the opportunity for Bloomington headquarters employees to leave by noon on Friday.
Hybrid work arrangements with part-time work from home.
Potential eligibility for an incentive program based on individual and organizational performance.
Access to pay early through the DailyPay app.