Developmental Disabilities Support Specialist (office-based)
About The Position
Liberty Healthcare is seeking a full-time Customer Support Specialist to help people with developmental disabilities receive vital services so they may live their best lives. In this role, you will engage in productive phone conversations with individuals who have developmental disabilities, their families, and other stakeholders. Responsibilities include answering questions, addressing concerns, conveying information about available human services, explaining how to apply for services, and detailing the timeframe for receiving services. You will also be responsible for documenting details from phone conversations in a computer system. The position is office-based in Boise, Idaho, offering a collegial and professional environment where you will work alongside a team of caring and compassionate health and human service professionals. Liberty Healthcare has decades of experience serving and supporting people living with intellectual, developmental, and physical disabilities, and is an equal opportunity employer committed to diversity, equity, and inclusion.
Requirements
- Positive and optimistic attitude
- Strong work ethic and a genuine desire to help others
- Outstanding verbal communication and customer service skills
- Patience, empathy and great active listening skills
- Computer proficiency and working knowledge of Microsoft Word and Outlook
Nice To Haves
- Previous experience in scheduling, customer service, call center work, or a healthcare/human service role
- Bilingual or conversational Spanish speaking skills
- Professional or personal experience supporting people who have disabilities
Responsibilities
- Engaging in productive phone conversations with people who have developmental disabilities as well as their families and other stakeholders
- Answering questions and addressing concerns
- Conveying information about available human services, how to apply for services, and the timeframe for receiving services
- Documenting details from phone conversations in a computer system
Benefits
- $18.00 to $20.00 per hour (depending on experience)
- 30 days of paid time off each year for holidays, vacation, sick leave, and personal days
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Health Savings Account
- 401k plan
- Training and valuable health and human services knowledge and experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
