Customer Support Specialist
About The Position
This role requires a polished presentation and proven sales skills to meet and exceed weekly revenue/leasing goals. The Customer Support Specialist will provide excellent customer service to internal and external customers by facilitating and implementing company-wide customer-centric programs and initiatives, evidenced through above benchmark customer satisfaction scores. The position involves presenting the community to prospective residents through tours, participating in marketing efforts through outreach, and ensuring prospective customers receive the most current information about the community. The role also manages the full lifecycle of resident relationships from first contact to move-in and renewal, and is actively involved in maintaining property curb appeal and merchandising market-ready apartments. Market surveys will be completed by identifying and shopping competitors regularly. Adherence to Fair Housing laws and completion of assigned tasks are also key responsibilities.
Requirements
- Valid driver's license and daily access to a working vehicle are required for this role as in town travel will be required.
- Polished Presentation
- Proven Sales Skills
- Problem Solving and Conflict Resolution Skills
- Ability to multi-task
- Strong Verbal and Written Communication Skills
- Team Player
- Intermediate Computer Skills / Internet Savvy
- Driver's License (Required)
- Ability to Commute: Eugene, OR 97401 (Required)
Nice To Haves
- Ability to Relocate: Eugene, OR 97401: Relocate before starting work (Preferred)
Responsibilities
- Meets and exceeds weekly revenue/leasing goals
- Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores
- Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans
- Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed
- Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily
- Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
- Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers.
- Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
- Adheres to the letter and spirit of Fair Housing laws.
- Completes assigned tasks and projects as directed by direct supervisors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
