Customer Support Specialist

The Pharmacy Hub • Fort Lauderdale, FL

1d • $19 - $20 • Onsite

About The Position

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction by handling inquiries related to orders, addressing issues, and providing timely follow-ups. You will be the primary point of contact for our customers, assisting them through various channels, including ticketing systems and phone calls.

Requirements

• Fluent in English; bilingual proficiency in Spanish preferred.
• Strong numerical aptitude for accurate charging and billing processes.
• Clinical background or experience in a healthcare setting preferred.
• Proven ability to multitask effectively.
• Proficiency in Microsoft Excel and email communication.
• Familiarity with pharmacy software systems is preferred
• Customer service experience, particularly in a healthcare or pharmacy setting.
• Excellent interpersonal and communication skills.

Responsibilities

• Respond to customer inquiries and issues submitted through our ticketing system promptly and professionally.
• Prioritize and manage a high volume of tickets to ensure timely resolution.
• Answer incoming customer calls, providing assistance with order-related questions and concerns.
• Effectively communicate product information, policies, and procedures to customers.
• Track and follow up on customer orders to ensure timely delivery and address any delays or issues.
• Provide customers with updates on their order status and resolve any discrepancies.
• Work closely with other departments, such as sales and logistics, to ensure a seamless customer experience.
• Build and maintain positive relationships with customers through exceptional service.
• Document customer interactions and feedback to improve service quality.

Benefits

• Competitive salary.
• Bonus program based on productivity and efficiency.
• Flexible scheduling options.
• Opportunities for growth in a rapidly expanding telepharmacy practice.
• Collaborative and innovative work environment focused on patient safety and compliance.
• 401(k) with up to 4% matching
• Medical, dental, vision and life insurance
• Paid time off
• Paid public holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees