Customer Support Specialist

Paynada•Dallas, TX

2d•$22 - $25•Hybrid

About The Position

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Paynada offers innovative payment processing solutions to merchants. Paynada has put together a comprehensive package of products and services. Paynada delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Requirements

Excellent verbal and written communication skills.
Excellent customer service skills with the ability to handle multiple personalities and escalated issues
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills.
Willingness to work a varying schedule which does include after hours support
Willingness to work in a hybrid office setting
Bilingual is preferred, but not required
Proficient with Microsoft Office Suite
Associate's degree or equivalent from two-year college or technical school is preferred
Minimum of 2 years of experience in the merchant services industry is required
Minimum of 2 years of experience in a technical/customer support role is required

Responsibilities

Answer high volume support calls and requests daily
Make outbound calls to customers to provide support on their requests
Deploy and install new equipment and reprogram existing equipment as needed for customers
Review files in CRM to ensure proper set up and installation
Create POS/VAR Sheets
Offer general support to merchants and sales agents
Provide exceptional customer service and support
Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.
Other duties as assigned