Customer Support Specialist

Biller Genie • Orlando, FL

7d • Onsite

About The Position

Biller Genie is looking for a Customer Support Specialist to join our growing team. In this role, you’ll be the first point of contact for customers, helping answer questions, resolve basic platform issues, and ensure a positive experience with our software.
This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and working in a fast-paced SaaS environment.
If applying from out of state, please include “Planning to Relocate” at the top of your resume.

Requirements

• 0–2 years of customer service experience (retail, hospitality, call center, or SaaS preferred)
• Strong communication skills (written and verbal)
• Positive, patient, and customer-first attitude
• Ability to multitask and stay organized
• Comfortable learning new software and systems

Responsibilities

• Respond to customer inquiries via phone, chat, and email
• Troubleshoot basic platform questions and guide customers to solutions
• Escalate more complex issues to senior team members when needed
• Document all interactions accurately in our ticketing system
• Follow up to ensure issues are resolved and customers are satisfied
• Identify common questions and suggest ways to improve support resources

Benefits

• Medical, Dental, Vision
• 401(k) with up to 4% match
• Flexible Open PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed