Customer Support Specialist

Origin Bank • Ruston, LA

1d

About The Position

Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Job Description Resolves financial and non-financial customer inquiries; provides personalized service to meet or exceed clients' time and quality expectations; executes transactions promptly and accurately responds to client requests and inquiries by performing the following duties. Word Duties and Responsibilities include the following.

Requirements

• High school diploma or general education degree (GED); six months to one year customer service, call center, sales or banking experience.

Responsibilities

• Maintains service level standards established for Customer Support Staff to assure standardization and handles each call according to our service standards – call customer by name, offer additional assistance, thank them for their business, etc.
• Logs and supports all inbound calls as it relates to loans, deposits, online banking, cards, ACH, etc.
• Analyzes customer relationships to determine additional needs or products that best fit their needs; develops and strengthens customer relationships by offering products and services to customers and prospective customers.
• Processes transactions including account-to-account transfers, loan payments, maintenance and research requests.
• Processes customer requests such as check orders, Stop Payments, address changes and other customer information changes.
• Logs and processes maintenance requests such as ATM/Debit Cards, E-Banking, Mobile Banking and Telephone Banking.
• Logs and processes account errors, fraudulent transactions and miscellaneous disputes for deposit and loan accounts; logs Reg E Disputes and forwards to Account Services.
• Adds special instructions, notes and customer comments to accounts.
• Handles rate inquiries for deposits.
• Uses “Product Profiles” to handle various requests for all account types and services.
• Provides customer assistance with Consumer Electronic Banking (CeB) as it relates to password resets, log in issues, and basic system navigation.
• Provides customer support for CeB & BeB Mobile banking and mobile remote deposit.
• Provides backup support to switchboard.
• Gains clear understanding of bank's service policies, systems and legal compliance regulations, as well as products and services.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED