Customer Support Specialist

Materion Corporation•Buffalo, NY

8d•$24 - $35•Hybrid

About The Position

At Materion, everyone is included, respected and offered opportunity to grow. Join us! As a member of the Supply Chain team, and under the general direction of and reporting to the Customer Support Supervisor, the Customer Support Specialist will be responsible for actively maintaining an ongoing relationship with customers and the factories in our division. They have daily exposure to customers in a dynamic environment and will be responsible for managing many aspects of customer accounts. This role is responsible for interpreting and analyzing customer inquiries, generating customer quotes, selling Company products, and developing/ maintaining a relationship with new and existing customers. The Customer Support Specialist will enter and acknowledge customer orders, advise the customer on order changes, order status, prices, and follow up on quote status and leads. The position is based at our facility in Buffalo, NY. The work schedule is structured as a hybrid work from home model. The individual is required to be in the office Tuesday, Wednesday, and Thursday with the option to work from home Monday and Friday. You will have the opportunity to: Work in a high-paced, customer-oriented environment Prepare quotations from customer requests in partnership with Sales and Product Management Process the customer purchase order in a timely manner Partner daily with the rest of the Supply Chain team (Planning and Logistics) to align on any potential deviations from the initial plan and inform the customer as applicable Communicate with the factory teams to ensure feasibility of production and proper quoted lead time Verify accuracy of information from quotation and purchase order to ensure correct entry in the ERP system – i.e. customer information, special instructions on packaging, shipping, partners etc. Provide the customer service by answering technical questions on products, reschedule sales orders, and collaborate with proper departments to manage credit problems and customer complaints

Requirements

Experience in customer service highly preferred.
High regard for accuracy and attention to detail
Excellent verbal and written communication skills
Ability to collaborate well in a team/ cross functional environment.
Dedication to group goals and objectives and a continuous improvement mentality
Associate degree in business, accounting, or in a technical field preferred
1-3 years experience in manufacturing is encouraged
Basic knowledge of Microsoft Office (word, Excel)
ERP/ SAP experience is a plus

Responsibilities

Actively maintaining an ongoing relationship with customers and the factories in our division.
Managing many aspects of customer accounts.
Interpreting and analyzing customer inquiries
Generating customer quotes
Selling Company products
Developing/ maintaining a relationship with new and existing customers
Entering and acknowledging customer orders
Advising the customer on order changes, order status, prices, and follow up on quote status and leads.
Preparing quotations from customer requests in partnership with Sales and Product Management
Processing the customer purchase order in a timely manner
Partnering daily with the rest of the Supply Chain team (Planning and Logistics) to align on any potential deviations from the initial plan and inform the customer as applicable
Communicating with the factory teams to ensure feasibility of production and proper quoted lead time
Verifying accuracy of information from quotation and purchase order to ensure correct entry in the ERP system – i.e. customer information, special instructions on packaging, shipping, partners etc.
Providing the customer service by answering technical questions on products, reschedule sales orders, and collaborate with proper departments to manage credit problems and customer complaints