Customer Support Specialist
GG Media•Rochester, NY
1d•$49,000 - $54,000
About The Position
We are seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Rochester, NY. This role is essential in ensuring a seamless and positive experience for our clients by providing timely, accurate, and professional support. The ideal candidate is a strong communicator with a problem-solving mindset and a passion for delivering outstanding service.
Requirements
- Strong verbal and written communication skills
- Excellent organizational and time-management abilities
- Ability to handle multiple tasks while maintaining attention to detail
- Problem-solving skills with a customer-focused approach
- Comfortable working in a fast-paced, team-oriented environment
- Proficiency with basic computer systems and office software
Responsibilities
- Serve as a primary point of contact for customer inquiries via phone, email, and internal systems
- Provide clear, professional, and efficient assistance to resolve customer questions and concerns
- Maintain accurate records of customer interactions and support activities
- Collaborate with internal departments to ensure effective issue resolution
- Follow established procedures while contributing ideas to improve customer service processes
- Uphold company standards for quality, professionalism, and confidentiality
Benefits
- Competitive salary ($49,000 – $54,000 annually)
- Growth opportunities within a stable and expanding company
- Supportive and professional work environment
- Ongoing skill development and training
- Consistent full-time schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
