Customer Support Specialist
About The Position
Are you passionate about exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? Zagers Pool & Spa, a premier pool and spa company in West Michigan, is searching for a Customer Support Specialist to join our growing team! About Zagers: For over 60 years, Zagers has been helping families create their dream backyards – turning them into personal oases where memories are made. With four retail locations and the largest service department in the area, we are committed to providing top-notch products and service, ensuring our customers can relax and "vacation in their own backyard." As a locally owned and operated business, we pride ourselves on building lasting relationships with our customers and providing the support they need to enjoy their pools and spas to the fullest. What You'll Do: As a Customer Support Specialist, you'll be the voice of Zagers, answering calls and providing outstanding service to our valued customers. This includes: Answering inbound and outbound calls promptly and courteously, ensuring each customer feels heard and valued. Managing service schedules for all technicians, parts orders, and service dept billing. Providing accurate information and guiding customers to the appropriate department or person for their needs. Skillfully addressing customer inquiries, concerns, and complaints, working to find solutions and ensuring satisfaction. Becoming proficient in our systems, including MS Office Suite, Docusign, and Evosus Platform. Collaborating effectively with team members across departments to create a seamless and positive customer experience. Embracing ongoing training opportunities to enhance your knowledge and customer service skills. Why Zagers? At Zagers, we believe in creating a workplace where our employees can thrive. We offer: A fun and dynamic team environment where collaboration and a positive attitude are key. Competitive pay and benefits including health, dental, and vision insurance, Simple IRA matching, and paid time off. Comprehensive training to ensure you have the knowledge and tools to succeed. A company culture that values work-life balance and understands the importance of family time. Ready to Make a Splash? If you're a highly organized, customer-focused individual who is ready to join a company that cares about its employees and its community, we want to hear from you! Submit your resume today and become part of the Zagers Team!
Responsibilities
- Answering inbound and outbound calls promptly and courteously, ensuring each customer feels heard and valued.
- Managing service schedules for all technicians, parts orders, and service dept billing.
- Providing accurate information and guiding customers to the appropriate department or person for their needs.
- Skillfully addressing customer inquiries, concerns, and complaints, working to find solutions and ensuring satisfaction.
- Becoming proficient in our systems, including MS Office Suite, Docusign, and Evosus Platform.
- Collaborating effectively with team members across departments to create a seamless and positive customer experience.
- Embracing ongoing training opportunities to enhance your knowledge and customer service skills.
Benefits
- Critical Illness & accident insurance
- Short term disability
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
