Customer Support Specialist (Mandarin)
About The Position
Offer professional customer support & solutions to merchant customers. Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service. Be the point of contact in Merchant onboarding. Possess continuous learning spirit, be capable to manage complicated business problems and customer complaints. Be capable to discover, summarize and feedback the obstacles in customer experience. Output the advice and solution to optimize the international service platform based on the service cases and database. Possess service operation experiences and capacity.
Requirements
- Fluent in English and Mandarin
- Bachelor degree or above
- Excellent English and Mandarin communication skills
- 1-2 years’ work experience in a support center
- Familiar with the call center operation pattern and features
- Strong sense of responsibility
- Strong logic and ability to think independently
- Team work spirit
- Capable of problem solving with strong pressure resistance
- Good at resources management
Nice To Haves
- Proficiency in Mandarin is preferred as the successful candidate will be required to communicate with business partners in China
- Financial service (bank, or payment industry) or internet industry experience is a plus
- Salesforce experience preferred
- Capable to adjust and optimize the field operation strategy on time based on the field operation data analysis
Responsibilities
- Offer professional customer support & solutions to merchant customers
- Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline
- Be the point of contact in Merchant onboarding
- Manage complicated business problems and customer complaints
- Discover, summarize and feedback the obstacles in customer experience
- Output advice and solutions to optimize the international service platform
- Possess service operation experiences and capacity
Benefits
- Comprehensive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
