Customer Support Specialist
Steadily•Overland Park, KS
•Onsite
About The Position
Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area. In this role, you’ll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service. We’re looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS.
Requirements
- Experience in a customer-focused role with excellent communication skills
- Quick to learn new tools and systems; comfortable navigating multiple platforms
- Ability to troubleshoot issues independently until fully resolved
- Ability to manage a large workload and thrive under pressure
Nice To Haves
- 1+ years in a customer service or contact center role
Responsibilities
- Respond to high volumes of calls and emails from insureds, lenders, and agents
- Handle policy servicing requests, including billing inquiries, document requests, and policy changes
- Process transactions across multiple carrier systems and maintain accurate records in Salesforce
- Manage clerical and administrative tasks related to policy servicing
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- HSA
- FSA
- 401(k)
- Stock options
- 3 weeks PTO
- 6 federal holidays
- Free snacks
- Team lunches
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
