Customer Support Specialist

CompanyCam • Lincoln, NE

6h • $44,000

About The Position

Hi, we’re CompanyCam. We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers. But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top notch support? If you answered 'yes' to all three, you might be a good fit for our team! We're looking for a smart, self-motivated, empathetic, problem-solving Customer Support Specialist to join our Support team. The CompanyCam Support team is scaling fast. We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on. Location: Candidates must permanently and currently reside in the United States.

Requirements

• 1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
• Technical savvy, with experience in troubleshooting techniques and best practices.
• Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers.
• Strong critical thinking skills with the ability to interpret and act on resources/information.
• A continuous growth-mindset , with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation , bringing fresh ideas to the table and solving complex problems.

Nice To Haves

• Experience authoring tutorials and articles for public and internal knowledge bases, preferred.
• Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce, preferred.

Responsibilities

• Work with users over live chat, email, SMS messages, and Whatsapp.
• Offer solutions or workarounds for various questions or issues.
• Troubleshoot our product, the users' devices, and our partner integrations.
• Take customer feedback and document it for our product and engineering teams.
• Contribute to our self-serve documentation for our customer knowledge base.

Benefits

• This is a salaried/hourly position at CompanyCam.
• Our starting salary range is $ 44,000 per year and is based on experience.
• We also offer meaningful equity and other benefits .
• CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees