Customer Support Specialist

Austin Capital Bank • Austin, TX

2d • Onsite

About The Position

At Austin Capital Bank, we create financial products and services that do good by enhancing our customers’ financial well-being. Our commitment to creating meaningful user experiences drives everything we do, and we’re rapidly growing while keeping that start-up spirit alive. Austin Capital Bank is one of the fastest-growing companies in the nation, receiving recognition on the Inc. 5000 five years in a row. Austin Business Journal also recognized Austin Capital Bank on its Fast 50 list for the fastest-growing companies in Central Texas. We ranked #8 in companies with over $10 million per year in revenue. We think and act like an entrepreneurially driven start-up BUT one that is profitable—the best of all worlds. Using our bank as a platform, we’re growing quickly and expanding into new digital markets and product categories at a rapid pace. With all this opportunity and growth, we need exceptional individuals to join our team and enable our vision.

Requirements

• 3 + years’ experience in customer support, call centers, financial services, or other fast-paced professional environments.
• A high level of personal accountability – you take ownership of your work, follow through, and deliver results.
• Strong problem-solving skills, with the ability to think critically, navigate ambiguity, and resolve complex customer issues.
• Excellent attention to detail and the ability to manage multiple priorities while maintaining accuracy.
• Clear, confident, and professional communication skills, both with customers and internal teams.
• Sound judgment and the ability to handle sensitive situations with discretion and professionalism.
• A proactive, growth-oriented mindset
• Flexibility and adaptability, including a willingness to support other teams and take on responsibilities beyond your core role.

Nice To Haves

• Candidates from backgrounds such as executive assistance, office management, retail management, hospitality, healthcare administration, education, and operations.

Responsibilities

• Provide high-quality support across all contact channels, delivering clear, accurate, and personable communication in every interaction.
• Develop and maintain a thorough understanding of our products and systems to confidently guide customers and to the best solutions for their needs.
• Exercise sound judgment when handling complex or sensitive situations, escalating appropriately while maintaining accountability for outcomes.
• Maintain a high level of accuracy and discretion when working with customers’ financial information.
• Contribute to a strong team environment – Collaborate, share knowledge, and support your peers to raise the overall performance of the group.
• Participate in cross-training and support other departments as needed.
• Consistently meet and exceed high performance standards.

Benefits

• 100% Employer-paid Medical, Dental, & Vision Insurance - Full coverage for employee-only plans, with affordable options to add your family.
• Generous Paid Time Off (PTO) - Start with 16 days per year and grow to 30 days as your tenure increases.
• Paid Holidays - 11+ paid holidays in a year so you can enjoy your time off.
• 401(k) with 4% Employer Match - Build your future with company-matched retirement savings.
• Monthly Chair Massages - Relax and recharge on us.
• Consistent Schedules & Work-Life Balance - No evenings, weekends, or weird hours—just the work-life balance of a normal human.
• Opportunities to Grow - Career development, tuition assistance, and the ability to explore roles across the bank.
• A Team That Feels Like a Team - Supportive coworkers, positive environment, and leadership that actually listens.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed