Customer Support Specialist- Remote Europe
About The Position
Pazu Games is seeking a passionate and customer-focused individual to join their team as a Customer Support Representative. This role is crucial in providing excellent service to players, resolving issues, and ensuring the best Pazu experience. The Customer Support Specialist will handle daily support tickets and act as the face and voice of Pazu across various channels, including Email, App Stores, and Social Media. The role requires maintaining high standards of service and customer satisfaction by offering effective solutions and alternatives using internal systems. Additionally, the specialist will identify, analyze, and report recurring issue trends to Product and R&D, and proactively initiate projects to optimize the customer experience.
Requirements
- 2+ years of experience in a customer-oriented role in a global company
- Native/mother tongue level of English (written and spoken)
- Experience working with support software such as Zendesk, Intercom, or similar platforms
- Excellent human and communication skills
- Supreme level of service (you’re a people person)
- Pro-active can-do approach
- Ability to work in a fast and dynamic environment
Nice To Haves
- High level of interest in the mobile gaming field
- Tech-oriented
- Spanish
Responsibilities
- Resolving daily support tickets
- Being the face and voice of Pazu on multiple channels (Email, App Stores, Social Media, etc.)
- Maintaining high standards of service and customer satisfaction by providing effective solutions and alternatives to players, using internal systems
- Identifying, analyzing, and reporting trends of recurring issues and complaints to Product and R&D
- Helping to achieve an optimal customer experience by proactively initiating related projects
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
